FAQs

What is your return and exchange policy?

Click here for return and exhange policy. 

How can I purchase a gift card?

Click here to purchase a gift card. 

What is your story?

Click here to learn more about my story. 

Where are your products made? 

All products are made in Canada from start to finish. Click here to learn more! 

Can I purchase your products from brick and mortar shops?

Yes. Please click here to find out where my products are sold. If you have a store or suggestions on where else my products may be a good fit, please contact me at tracey@traceytomtene.com.

Are you doing any upcoming markets?

Yes. Click here to find out where! 

Can I speak to someone by phone?

Yes. You can reach me at 778 829 9574. 

Where can I find you on social media?

You can find my accounts here: 

Instagram

Facebook

Twitter

Pinterest

 

 

Do you have a size guide? 

Yes. You can find information on sizing here

Is there tracking on my order?

If you ordered jewelry, there will be no tracking on standard shipping in order to keep the cost of shipping down. If you choose Express shipping, then there will be a tracking number. 

If you ordered clothing, there will be a tracking number for CDN and US orders, but not for International. 

Prints and wall prints will vary depending on the medium and size ordered. 

Do you offer speedier shipping?

Yes. If you do not see a shipping option that suits your needs, please text or call me at 778 829 9574 or email at tracey@traceytomtene.com and I will quote you. 

How long will it take for my order to ship?

In most cases, jewelry will ship in 1 to 3 business days. Clothing will ship in 5-10 business days, prints will ship within 4 business days and wall art will ship within one to two weeks. 

Can I pick up my order?

If you live in the Vancouver area, you can arrange to pick up your order if it is jewelry (and possibly clothing if it is in stock) from me at my studio or at one of the collectives I belong to in Vancouver on Main Street or in North Vancouver in Lonsdale Quay. 

How do I care for my jewelry? 

Sterling silver should be kept in a sealed plastic bag when not in use in order to keep it shiny. Brass and copper can be polished with ultra fine steel wool or use ketchup or lemon juice. 

Photo jewelry is splash resistant, but not water resistant. Do not shower, do water activities or wash your hands (rings) with it on. You can clean the glass with vinegar or glass cleaner.

How do I care for my clothing?

Machine or hand wash in cold water inside out. Hanging to dry is best but can be tumble dired. Please do not bleach. Fabric dries quickly so you don't have to wait too long to wear again!

Do you sell wholesale?

Yes I do. Please contact me at tracey@traceytomtene.com to get set up. 

Where can I find your privacy policy? 

You can find the privacy policy here

Where can I find your Terms of Service?

You can fine the terms of service here.